Today, we will learn about Temu Customer Center and how to track delivery. Recently, many people in Korea have been using Temu. I also purchased some items out of curiosity because I needed them.
This time, I had to get a refund for some items I purchased from Temu, so I decided to share this information so that it can be helpful to others who are in a similar situation.
Temu Customer Center
If you have any further questions about returning or getting a refund for Temu products, please contact Temu Customer Center.
Temu Customer Center: +65 6717 3228
Temu Email: Dispute@temu.com
👇 Temu Shortcut
👇 Temu Shortcut
Chat Consultation
You can start a consultation by clicking the message icon on the Temu homepage or app.
Temu App > ‘Me’ > Customer Support Center > Contact Us
Social Media Inquiries
Temu operates official social media accounts. We also have other social media accounts, so please use them if you have any inquiries.
Instagram: https://www.instagram.com/temu_korea/
YouTube: https://www.youtube.com/@temu
Facebook: https://www.facebook.com/TemuKorea/
TikTok: https://kr.pinterest.com/shoptemu/
Pinterest: https://kr.pinterest.com/shoptemu/
Twitter X: https://x.com/shoptemu
Temu Delivery Tracking
Launch the Temu app
Select Me > My Orders from the bottom menu
Select Delivery Tracking from the order list
Check the delivery status with the courier invoice number
Temu Return Method
You can apply for returns through the Temu Customer Center on mobile and PC, so let’s take a look at each.
Mobile
Launch Temu app and log in
Select ‘Me’ from the bottom menu
Find the order you want to return in ‘My Orders’
Click the ‘Return/Refund’ button on the order details page
Select the product you want to return and the reason for return
Select refund method
Select courier pickup and wait
PC Return
The method for requesting a return on a PC is similar to the mobile app. First, access the Temu website and log in.
Select ‘My Orders’ in ‘My Account’
Click on the order details for the order you want to return
Click the ‘Return/Refund’ button
Select the product you want to return and the reason for return
Select refund method
Select courier pickup and wait
Temu return, refund, and exchange policy precautions
Returns and exchanges may vary depending on the policy of the Temu shopping site, so please always check the latest CheongJak.
Make sure to check the return and exchange period. Usually, returns and exchanges are possible within a certain period after purchase.
Depending on the condition of the product, returns and exchanges may be restricted if the product is damaged or broken.
Frequently Asked Questions
How to search for products on Temu
You can find products using the search button at the top of the Temu app or Temu.com.
Start your search by describing what you are looking for in the search box. For example: ‘party dresses’ or ‘white denim shorts’. Narrow your results by using multiple descriptive terms. For example, using ‘short black dresses’ as a search term will generally yield more results than using ‘dresses’.
Your search results will be sorted based on how relevant the products are to your search. You can change the order of your search results according to your preferences using the ‘Sort by’ option.
For searches you want to track on your desktop, you can click the orange ‘Save’ button to be notified when new products matching your search are added.
How do I buy products on Temu?
When shopping on Temu, please feel free to message us if you have any questions about the products.
You can shop with confidence thanks to Temu’s Returns and Refunds Policy and Temu Purchase Protection.
Most items purchased from Temu can be returned for a refund within 90 days if you are not satisfied, with some exceptions:
Apparel items that have been worn, washed, damaged, have tags, packaging or hygiene stickers removed, or are incomplete sets.
Items specifically marked as non-returnable.
Customised items.
Some freebies.
We offer a full refund for items that do not arrive, are damaged or are not as described, under Temu Purchase Protection.
If you clicked checkout and completed your payment, congratulations! You have just completed your purchase from Temu. We will send you an email confirming your order. You can also check your order information by going to ‘My Orders’ on your account page in the Temu app or on Temu.com.
If you received an email for an order you did not place
If you received an email confirming an order you did not place, first check to see if your family or friends accidentally placed an order using your account information. There are also other possibilities:
If you entered the wrong email address when registering an account on Temu
If someone created a Temu account using your email address
If someone placed an order from the computer you logged into Temu from
If you suspect fraud, it is recommended that you immediately change your account password to protect your account and prevent future unauthorized orders.
Conclusion
Today, we learned about Temu customer service and refund policy. We hope that it will be helpful for you to use Temu, and if you have any questions while using it, we hope that you will resolve them through Temu customer service.
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